Q. How do I know if my door is properly balanced?

A. There are several tests you can perform to tell if your door is balanced. Before testing your door, disengage you electronic opener.
1) Raise your door in 1′ increments, and the door should stay in place.
2) When you lower the door, the door lowers in a controlled manner and doesn’t slam down.
3) When you raise the door, the door rises at a controlled pace.
4) When the door is fully-raised in the open position, the bottom of the door should be aligned with the bottom of the header of the door opening.

Q. How do I know if my garage door can be repaired with a service call or if I just need to replace the garage door?

A. The best way to determine if a garage door can be repaired through service or needs replacement is to call a professionally trained garage door dealer near you. Depending on the issues, a door may just need servicing (like a 3,000 mile car oil service), a few new parts, a new section or a door replacement. Many times, the issue is not the garage door, but the garage door opener needs replacement or servicing.

Q. My children have dented my garage door. Can I replace just one of the sections, rather than the entire door?

A. Yes, you can replace just one section for most garage doors, depending if the model of garage door that you are replacing is still in production and is not a custom-design. Also, paint matching may be an issue as color variations can occur over time.

Q. Why would my garage door need service?

A. A garage door raises and lowers with the assistance of springs. Broken and or worn springs will cause the door to be heavy and thus cause an extra load on the garage door opener. The extra load can be dangerous for reversing mechanisms and cause premature failure of the garage door opener. Having a technician check the garage door springs, rollers and garage door opener is good preventative maintenance for your garage door.

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