FAQ

Q: Why won’t my remote (transmitter) work unless I'm next to the door?
A: A faulty receiver -OR- The wire extending from your receiver may not be pulled out and down in order to receive the RF (Radio Frequency) being sent by your transmitter.
Q: Why does my garage door open by itself?
A: You may have a bad circuit board -OR- Your opener may have a factory set code and it may be the same as one of your neighbors. If you don’t know how to re-program your opener/transmitter please contact us.
Q: I have two transmitters for the same door and one of them stopped working; I’ve replaced the battery and it still isn’t working, what is the problem?
A: Your transmitter code needs to be reset, please refer to your owner’s manual or contact us -OR- Your transmitter needs to be replaced. We carry all major brands here at The Door Works, you can stop by our parts counter or we can send you one via USPS.
Q: The light bulb in my operator burns out ever couple months. What can I do to fix it?
A: Replace with a “Rough Service” light bulb resistant to vibration. We sell them here or you can find one at your local hardware store.
Q: My garage door operator is about 10 years old. Can someone use a code-grabbing device to open my door when I am not home?
A: Yes. Older openers use switches in either the “on” or “off” position. This type of RF (radio frequency) stays the same; therefore anyone with a code-grabbing device can steal your code and use it anytime.

Newer openers have the technology that uses a combination of over 4.3 billion possible combinations…making it impossible for someone to steal the code.

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We sell brand new Liftmaster Operators with this new technology.

We also have the products you need to convert your old opener to this new technology.

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