When you need some form of garage door repair in Issaquah, there are quite a few companies to choose from. By looking at a pretty website it is hard to know if they are the good guys or perhaps shall we say: “not such good guys”. Most of the Garage Door Companies out there are honest and reputable but there are a few that you really need to watch out for.
Just yesterday I was reading some training materials from the IDEA (Institute of Door Dealer Education and Accreditation). They defined a professional as follows:
A professional can be defined as one possessing a high degree of skill or expertise. Individuals trained and experienced in installing, servicing or repairing sectional doors, operators and accessories meet that definition. Most people engaged in the door systems industry on a full-time basis would agree that they should be viewed as professionals. However, it is just as important that end-users and the general public share in that view.
Professionalism goes beyond the pure technical knowledge of an industry’s practitioners. Professionals bring additional qualities to the industry: customer relations, safe work practices, leadership among colleagues, communication skills, and a comprehensive understanding of the industry and the organizations that support it.
When we started our company nearly 30 years ago there was a limited amount of training beyond on the normal on the job training that is still common in our industry. Today there are organizations Like the IDEA and the IDA (International Door Association) that have really helped step up professionalism.
Beyond training there is still the issue of ethics. A company and its employees can be highly trained and still have the philosophy of high pressure tactics and taking advantage of someone who may not have been given all their options.
The internet has done a lot to weed out the snake oil salesmen. Online reviews where consumers can rate business have made a huge difference. Angie’s List and the BBB are good examples of organizations that have made companies think twice about their business practices. I’m not trying to be a salesperson for Angie’s list but they do a great job because consumers can write reviews. It’s worth the few bucks a month they charge to help you know which companies are “the good guys”.
Who you choose to deal with for your garage door repair will determine if you will be getting the best value for your money, and if you have been given enough information to make good choices.
Training & Certification
Whoever you hire for garage door repair, the professionals should be trained, licensed and also insured so that you can be sure of hiring a specialist and not having regrets later on. Membership and adherence to the IDA and its Code of Ethics is helpful as well as the BBB (Better Business Bureau) who have an excellent system of dispute resolution.
Proper licensing, registration and bonding are also essential.
There are just too many repairmen that come out to fix your door that because they have seen something similar to what you are experiencing they assume it is the same problem. This is especially true of installers of doors and operators. Someone that spent all day one Saturday and half of Sunday installing a garage door opener on their won door is not quite ready to consider himself a professional. Too often companies and box stores hire these kind of installers because they will do it the cheapest, and cheapest is not always better. It is important that the company that sent them is committed to you and making sure it is done right.
Our company has been in business for over 28 years. We plan on being here for years to come. We seek continued training for ourselves and our employees and do our best to adhere to the highest ethical standards. Over 80% of our customers are repeat customers and referrals. We want to keep them happy and we want to make you happy too.
For more information, call us today at 1-800-478-8428 or Contact Us Here